✨ Free Shipping on All Orders | 30-Day Glow Guarantee | We reply within 24 hours
We'd love to hear from you
Let's talk glow.
Questions about your skin, your order, or which light mode to start with? Our team is here — real humans, real answers, usually within a day.
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Prefer to skip the form? Here's where to find us.
Live Chat
Available Mon–Fri, 9am–6pm EST
Order Support
Track, return, or change an order at crimsonwaveshop@gmail.com
Response Time
We answer every message within 24 hours, often much sooner.
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Quick answers
The things people ask us most.
You'll get a tracking link by email the moment your order ships, usually within 1–2 business days. If it's been longer, email crimsonwaveshop@gmail.com with your order number and we'll track it down.
Every mask is backed by our 30-Day Glow Guarantee. If you don't see a difference in 30 days, contact us for a full refund — no questions asked.
Absolutely. Tell us your main skin goal in the form above — anti-aging, breakouts, dullness, or all of it — and we'll point you to the right starting routine.
Yes — we work with spas, salons, and select retailers. Choose "Wholesale & partnerships" in the form and our team will send over the details.